Trouble opening an account? Deposit not going through? Bonus not credited? Whatever the issue, you'll find all the answers at the 520bd Help Center. Select your issue category below.
Opening an account at 520bd is quick and easy — the entire process takes just 2 minutes. Register with your mobile number or email, set a strong password, and start playing right away. For large withdrawals, you'll need to complete KYC verification, which is there to keep your account secure.
New users often run into trouble logging in, but the cause is usually something simple — Caps Lock being on or an incorrect password. Follow the steps below to sort it out easily.
Click the "Register" button at the top. Enter your mobile number and password in the form.
Verify your number using the 6-digit OTP code sent to your mobile.
Enter your full name and date of birth. This will be required when you make a withdrawal later.
You must use a bonus code to receive the 150% bonus on your first deposit.
Only one account is allowed per device or IP address. If multiple accounts are found, both may be closed and balances forfeited.
520bd supports all of Bangladesh's most popular mobile payment methods. Whether you prefer bKash, Nagad, or Rocket, you can make an instant deposit with any of them. Deposits are typically credited to your account within 1–2 minutes.
For withdrawals, funds will be sent to the same number you used to make the deposit. Sending to a different number is not possible for security reasons. Having your KYC verification completed speeds up the withdrawal process.
| Payment Methods | Minimum Deposit | Withdrawal Time | Fee |
|---|---|---|---|
| BKash | ৳200 | 3–5 minutes | Free |
| Nagad | ৳200 | 3–8 minutes | Free |
| Rocket | ৳300 | 5–12 minutes | Free |
| DBBL Net Banking | ৳500 | 10–30 minutes | Free |
Many 520bd members have questions about the bonus system. The most common one is — "I received a bonus, so why can't I withdraw it?" The answer lies in wagering requirements. Every bonus comes with a specific wagering requirement that must be met before the bonus funds can be withdrawn.
Example: You deposit ৳1,000 and receive a ৳500 bonus. If the wagering requirement is 20x, you'll need to place a total of ৳10,000 (500 × 20) in bets before the bonus can be withdrawn. Once the requirement is met, the bonus amount will be added to your main balance and become withdrawable.
150% on your first deposit, up to ৳10,000. Wagering: 15x.
Up to 30% reload bonus every Monday. Wagering: 20x.
5–25% based on weekly turnover. No wagering requirements.
Refer a friend and instantly earn ৳500. No limit.
While a bonus is active, only Sports Bets (at odds of 1.5+) and Slots play count toward wagering. Live Casino bets typically count at 50% of the wagering requirement.
Reach the 520bd support team through any of the options below — we're always here for you.
Reach out directly to the 520bd support team — we're always ready to help in Bengali.